A new team has been supporting COPA-DATA employees, subsidiaries, partners and
customers since January 2011: Technology Services, also known
as TS. After experiencing the value through past projects of example projects, code samples, and graphic expertise from the COPA-DATA experts, we realized that a specific team for this purpose could be highly useful. The new TS Team can configure, design, and provide specialized support for sales-oriented projects on request. It allows, for
example, the COPA-DATA Sales Force to flexibly react to sales-specific challenges. Technology Services’ three primary focus points include:
- Support for Product Management
TS supports our Product Management department and Industry Managers with the design and creation of industry-specific projects, code samples, wizards (such as conversion wizards), proof-of-concepts, templates, and they contribute to improving the usability of zenon. Furthermore, TS develops binding style guides and usability guidelines.
- Support for the COPA-DATA Sales Force
TS supports COPA-DATA subsidiaries and sales partners with pre-sales activities through the creation of demo projects, wizards, code samples, screen designs and graphic templates that are tailor-made for customers.
- zenon Documentation
TS creates, administers, and distributes documentation for all COPA-DATA products.
The Technology Services team combines different areas of expertise to ensure the practical design of zenon projects. Employees working in development, configuration, graphics, and documentation are part of TS. The new team, managed by Markus Helbok, has been integrated into our Product Management department at the COPA-DATA Headquarters.